Insurax
a comprehensive solution designed to streamline and enhance the efficiency of health insurance operations, particularly in the management of client complaints, authorization and Escalation processes. Our platform integrates seamlessly with existing HMO systems and provides 7/24 support, addressing key pain points faced by HMOs, hospitals, and enrolees. It consists of:
Customer management facility:
fully functional, round-the-clock contact center dedicated to handling complaints, authorization code validation, and client authentication, ensuring timely and efficient resolution of issues.
Electronic Platform:
An API-based platform that integrates with the eligibility, authentication, authorization code, and escalation sections of HMO tech systems. By using de-identified data (enrolee codes), our platform allows our support staff to approve, deny, escalate, and resolve issues without compromising HMO data privacy.
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